Sunday, April 10, 2011

The Right Way to Complain for Consumers

There's a right way to do it - no hissy fits needed.

  1. Identify the problem. give all of the pertinent details(i.e dates, name of the person you're complaining about, branch location). Say your suggested solution and expected remedy as well. Do you want a refund, a repair, or a replacement.
  2. Gather documents. Keep the official receipts, warranty certificates, contracts, repair orders, proofs of purchase, and canceled checks to back up your complaint. Photos can also help you state your case.
  3. Go back to where you made the purchase or availed the service. Talk to the personnel involved and his supervisor or manager calmly. The problem is usually solved after a peaceful discussion.
  4. Write a formal letter. If you're still not satisfied, fill up the consumer complaint form online at, and then get ready for a mediation conference. A mediator from the consumer protection agency concerned, such as Food and Drug Administration (FDA), Land Transportation Franchising and Regulatory Board (LTFRB), or Department of Health (DOH) and the National Telecommunications Commission (NTC), will help the company and the consumer arrive at a solution.
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